The Administration Center Organization Tree is where Administrators configure Rescue to match their support organization. Once the organization is set up, the Organization Tree offers a clear representation of the structure, and makes it easy to select existing organization members and channels, and make changes.

The configuration of the Organization Tree is a clear pre-requisite to using Rescue in an efficient and organized way. It is typically performed by (Master) Administrators before any real support activity can take place. This initial configuration consists of a logical sequence of setup tasks, which is best performed by following end-to-end instructions detailed here regarding the following topics:

  • Setting up Your Organization
  • Setting up Channels
  • Setting up the Applet
  • Setting up Rescue+Mobile
  • Setting up Rescue Lens

Note that individual settings can be later modified.