Setting up Rescue+Mobile

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HELP FILE

Setting up Rescue+Mobile

How to Purchase the Rescue+Mobile Add-on
How to Enable Technicians to Support Mobile devices
You must activate the Rescue+Mobile add-on for each technician for whom you have purchased a subscription.
Setting up Click2Fix
Click2Fix gives technicians a set of tools for analyzing and resolving the most commonly encountered issues faced by mobile customers.
How to Set Mobile Device Configuration Permissions
Set the device configurations that technicians can manage during sessions with a mobile device.
How to Customize the Session Invitation SMS
Customize the SMS message sent to mobile devices when the technician invites a customer to a Rescue session.
How to Customize Mobile Applet Appearance
Administrators can change the logo displayed to customers who are using a BlackBerry device.
How to Set Mobile Applet Options (Display Custom Terms of Service )
Use these settings to control when you want your customers to see the Custom Terms of Service.
Google Play Link for Android Sessions
When connecting to an Android device, technicians can send customers a Google Play link in the session invitation SMS.

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