This report returns data for each unique reconnecting or rebooting event that occurred during a session conducted by members of the selected unit during the selected period.

Each row represents a unique reconnecting/rebooting event.

Session ID

An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.

[Custom Fields]

The names of these columns are derived from the following settings: Global Settings > Custom Fields > Name for custom field. Data type: String. Data length: 64 characters.

Technician Name

The technician's name as recorded in the Name field on the Organization tab. Data type: String. Data length: 128 characters.

Technician ID

An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.

Technician Email

The email address of the technician. For approved technicians, the email is recorded in the Email field on the Organization tab. For unlisted technicians, the email is recorded during the invitation process. Data type: String. Data length: 128 characters.

Channel ID

The Channel ID of the channel used during the session. Data type: Integer. Data length: unspecified.

Channel Name

The name of the channel used during the session. Data type: String. Data length: 64 characters.

Technician Group

The name of the Technician Group to which the technician belonged at the time of the session. Data type: String. Data length: 128 characters.

Start Time

The exact time when the session entered Active status. Data type: DateTime. Data length: unspecified.

End Time

The exact time when the session entered Closed or Timed Out status. Data type: DateTime. Data length: unspecified.

Last Action Time

The exact time of the action that ended the technician's state of being "in action". A technician is in action if he is in a session, and for that session the Technician Console and the Applet have a working connection (that is, the sockets between the Technician Console and Applet are connected). Any of the following ends the technician's "in action" state:

• The technician's status Changes to "Away".
• The technician loses connection with customer.
• The session tab gets unselected, or the TC goes to background while there is no active tear-away window of the session.
• The tear-away window of the session gets inactive while either the session tab is unselected or the TC is in the background.
• The technician or Administrator ends, holds, or transfers the session.

Data type: DateTime. Data length: unspecified.

Event type

The type of event that triggered the report entry. Data type: String. Data length: unspecified. Possible values are as follows:

• Rebooting
• Reconnecting

Rebooting/Reconnecting Start Time

The exact time when the session entered Rebooting/Reconnecting status. Data type: DateTime. Data length: unspecified.

Rebooting/Reconnecting End Time

The exact time when the session moved to the next status from Rebooting/Reconnecting status. Data type: DateTime. Data length: unspecified.