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Rescue requestpin.aspx web service

    Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.

    This service is called to request a Rescue PIN code with the defined details.

    Input Parameters

    Element Description
    email Rescue target email for Direct Link.
    username Application username.
    pwd Application password.
    authcode The secret authentication code that is used to authenticate the user without logging in to Rescue.
    CField0..5 Custom fields.
    tracking0 Autotask ticket number, Device ID, Account ID, Integrated Autotask Username, Integrated Autotask Password.

    Return Values

    Displayed Return Value Description
    ERROR An unspecified error occurred, such as timeout.
    OK Updating user group properties succeeded.
    NOTLOGGEDIN Updating user group properties failed because the current user is no longer logged in.
    NOTTECHNICIAN The specified ID is either not the ID of a user node or does not exist.
    NOTECHCONSOLERUNNING The name is too long or the field is empty.
    OUTOFPINCODES The specified status is incorrect or does not exist.
    POLLRATEEXCEEDED The defined permission set of the user are either incorrect or empty.
    Article last updated: 27 September, 2022