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Rescue atinsert.aspx web service

    Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.

    This service calls the Autotask API to insert the Rescue Session Data into a ticket in Autotask.

    Input Values

    Element Description
    SessionID Rescue Session ID
    TechID Rescue Session Tech ID
    TechName Rescue Session Tech Name
    SSOID Rescue Session Single Sign on ID
    TechDescr Rescue SessionTech Description
    Status Rescue Session Status
    CField0..5 Customer Information (Account Name, Rep Name, etc…)
    ChatLog Rescue Session Chat Log
    WaitingTime Rescue Session Waiting Time
    PickupTime Rescue Session Pickup Time
    ClosingTime Rescue Session Closing Time
    tracking0 Autotask ticket number, Device ID, Account ID, Integrated Autotask Username, Integrated Autotask Password

    Possible Errors

    The following errors may occur during ticket creation:

    Ticket creation for alert in Autotask failed <Autotask API error message>
    It was not possible to create a ticket in Autotask. The reason for the failure is described in the appended error message.
    Resource <username> not found in Autotask
    The Autotask user account trying to insert the Rescue session into Autotask was not found.
    Article last updated: 27 September, 2022