Rescue atinsert.aspx web service
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This service calls the Autotask API to insert the Rescue Session Data into a ticket in Autotask.
Input Values
| Element | Description |
|---|---|
| SessionID | Rescue Session ID |
| TechID | Rescue Session Tech ID |
| TechName | Rescue Session Tech Name |
| SSOID | Rescue Session Single Sign on ID |
| TechDescr | Rescue SessionTech Description |
| Status | Rescue Session Status |
| CField0..5 | Customer Information (Account Name, Rep Name, etc…) |
| ChatLog | Rescue Session Chat Log |
| WaitingTime | Rescue Session Waiting Time |
| PickupTime | Rescue Session Pickup Time |
| ClosingTime | Rescue Session Closing Time |
| tracking0 | Autotask ticket number, Device ID, Account ID, Integrated Autotask Username, Integrated Autotask Password |
Possible Errors
The following errors may occur during ticket creation:
- Ticket creation for alert in Autotask failed <Autotask API error message>
- It was not possible to create a ticket in Autotask. The reason for the failure is described in the appended error message.
- Resource <username> not found in Autotask
- The Autotask user account trying to insert the Rescue session into Autotask was not found.
Article last updated: 27 September, 2022