HELP FILE

LogMeIn Rescue atinsert.aspx web service

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This service calls the Autotask API to insert the Rescue Session Data into a ticket in Autotask.

Input Values

Element Description
SessionID Rescue Session ID
TechID Rescue Session Tech ID
TechName Rescue Session Tech Name
SSOID Rescue Session Single Sign on ID
TechDescr Rescue SessionTech Description
Status Rescue Session Status
CField0..5 Customer Information (Account Name, Rep Name, etc…)
ChatLog Rescue Session Chat Log
WaitingTime Rescue Session Waiting Time
PickupTime Rescue Session Pickup Time
ClosingTime Rescue Session Closing Time
tracking0 Autotask ticket number, Device ID, Account ID, Integrated Autotask Username, Integrated Autotask Password

Possible Errors

The following errors may occur during ticket creation:

Ticket creation for alert in Autotask failed <Autotask API error message>
It was not possible to create a ticket in Autotask. The reason for the failure is described in the appended error message.
Resource <username> not found in Autotask
The Autotask user account trying to insert the Rescue session into Autotask was not found.