LogMeIn Rescue atinsert.aspx web service
This service calls the Autotask API to insert the Rescue Session Data into a ticket in Autotask.
|SessionID||Rescue Session ID|
|TechID||Rescue Session Tech ID|
|TechName||Rescue Session Tech Name|
|SSOID||Rescue Session Single Sign on ID|
|TechDescr||Rescue SessionTech Description|
|Status||Rescue Session Status|
|CField0..5||Customer Information (Account Name, Rep Name, etc…)|
|ChatLog||Rescue Session Chat Log|
|WaitingTime||Rescue Session Waiting Time|
|PickupTime||Rescue Session Pickup Time|
|ClosingTime||Rescue Session Closing Time|
|tracking0||Autotask ticket number, Device ID, Account ID, Integrated Autotask Username, Integrated Autotask Password|
The following errors may occur during ticket creation:
- Ticket creation for alert in Autotask failed <Autotask API error message>
- It was not possible to create a ticket in Autotask. The reason for the failure is described in the appended error message.
- Resource <username> not found in Autotask
- The Autotask user account trying to insert the Rescue session into Autotask was not found.