How to Test a Channel
This article gives guidance to Rescue Administrators.
Test a channel to make sure it is working properly.
- On the Organization Tree, select the channel you want to test.
- Select the Channels tab.
- Click Test channel (Standard) or Test channel (Instant Chat) as appropriate.
Result: Download and run the Applet when prompted.
- Select the Sessions tab.
Result: If the channel is working properly, the test session will appear in the appropriate queue.