HELP FILE

How to Test a Channel

    This article gives guidance to Rescue Administrators.

    Test a channel to make sure it is working properly.

    1. On the Organization Tree, select the channel you want to test.
    2. Select the Channels tab.
    3. Click Test channel (Standard) or Test channel (Instant Chat) as appropriate.

      Result: Download and run the Applet when prompted.

    4. Select the Sessions tab.

      Result: If the channel is working properly, the test session will appear in the appropriate queue.

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