This article gives guidance to Rescue Administrators.
Customers use channels to initiate Rescue support sessions by clicking a URL embedded in your website or via the Calling Card.
Incoming sessions are added to the queue for all members of any Technician Group which is assigned to a channel. Any incoming channel session will be displayed to all technicians in a group until it is picked up or times out.
Rescue provides ten channels for flexible session routing.
Article last updated: 27 September, 2022