How to Start an Unattended Session
This article gives guidance to Rescue technicians.
Unattended access allows a technician to connect to a remote computer when no user is present.
Before you begin: Requirements:
- The agent's Technician Group must have permission to use unattended access
- The customer's computer must be powered on and not in sleep mode for the technician to be able to launch an unattended session
Results: You can now use the Technician Console to deliver remote support.
Article last updated: 5 January, 2023
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