How to Start an Unattended Session
Unattended access allows a technician to connect to a remote computer when no user is present.
- The agent's Technician Group must have permission to use unattended access
- The customer's computer must be powered on and not in sleep mode for the technician to be able to launch an unattended session
- On the Session Toolbar, click the Computers icon.
Result: The Computers list is displayed.
- Select a computer from the list.
- Click Connect.
- You must enter valid Administrator credentials unless you are using credentials entered by the customer during setup of unattended access.