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How to start a session on ChromeOS?

Follow this procedure to connect to a customer using a PIN code.

Before you begin:

The agent must have an active LogMeIn Rescue+Mobile add-on license.

The agent's Technician Group must have permission to start Private Sessions.

The agent's Technician Group must have permission to use the PIN Code connection method.

  1. On the Session toolbar, click New Session.

    Result: The Create New Session window is displayed.

  2. Type the customer's name or other identifier in the Name field.

    Result: You will use this name to identify the session on the Active Session tab and in the Session List.

  3. Select the PIN Code tab.
  4. Click Create PIN Code.

    Result: LogMeIn Rescue generates a 6-digit PIN code and displays it in the Create New Session window and in the Session Log.

  5. Ask the customer to download and install the Rescue Android application from Google Playstore.
  6. Ask the customer to run the Rescue Android application.
  7. Ask the customer to enter the PIN.

    Result: The customer clicks to download the applet if not already installed.

  8. Pick up the session by selecting it in the Session list and clicking Start.

    Result: Customer Status will change to Active.

What to do next: The Rescue Technician can initiate remote support sessions similar to mobile sessions. For limitations see About Rescue and Chrome OS.