How to Remove an Individual Technician from a Channel
Technicians and channels are assigned to Technician Groups. By default, each technician can work with sessions in any channel assigned to his Technician Group. To deny an individual technician access to a channel, follow this procedure.
- On the Organization Tree, select the technician that you want to remove from a channel.
- Select the Channels tab.
Result: The Channels tab shows a list of channels assigned to the selected technician.
- On the Channels tab, clear the checkmark next to the Assigned to… box for each restricted Channel.
Result: The assignment is applied immediately in the Administration Center. Any technician who is logged in to the Technician Console must log off and log in again before the change is applied.