How to Record Sessions
Follow this procedure to make a recording of all on-screen activity during a Remote Control or Desktop Viewing session.
The agent's Technician Group must have permission to record sessions.
- During Remote Control or Desktop Viewing, click the Screen Recording icon on the Remote Control toolbar.
- Select Start Screen Recording.
Result: If you have not yet done so, you will be asked to choose a folder where screen recordings will be saved.Note: The customer is prompted during a remote control session when the technician starts screen recording. This prompt is displayed even if the customer previously granted the technician permission to access his computer.
- Recording begins. All activity on the customer's screen will be recorded.
- To stop recording, click the Screen Recording button again and select Stop Screen Recording.
Result: Screen recording is ended. The session does not end.
Results: The recording is saved to the assigned location.