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HELP FILE
Documenting your Sessions
See also:
How to Record Sessions
How to Make a Screen Capture During Remote Control
How to Send a Customer Survey
How to View Session History (Log and Notes)
Use the
History & Notes
tab to view the session log and any notes made during past sessions with the current in-session device.
How to Take Notes During a Session
You can take notes during a session and save the notes along with the session log in the session history.
Related Articles
How to Record Sessions
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