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How to Make a Channel Available for Use

This article gives guidance to Rescue Administrators.

Master Administrators can configure channel details and integrate a channel link or form code into your support site.

  1. On the Organization Tree, select the channel you want to work with.
  2. Select the Channels tab. The Channel Configuration page is displayed.
  3. Enter a Channel name.

    Result: This will be seen in both the Administration Center and Technician Console.

  4. Enter a Description (optional). This is for your own reference.
  5. Copy the appropriate channel link or code for your preferred channel type.
    Option Description
    Channel link This method allows you to build a simple link into your website/intranet. Customers click the link to establish a support session.
    Custom Live Support Form This method allows you to host both a link on your website/intranet as well as a questionnaire which your customers have to complete.
    Custom Live Support Form with self-hosted Instant Chat For detailed information regarding Instant Chat and Instant Chat customization and integration, please refer to the GoTo Rescue Customization and Integration Guide.
  6. Integrate the channel link or form code into your support site.
    Important: Channel integration is best performed by an experienced web developer.
Article last updated: 27 September, 2022