This report returns data for each individual session that fails during Connecting status for members of the selected unit during the selected period.

Start Time

The exact time when the session entered Connecting status. Data type: DateTime. Data length: unspecified.

Session ID

An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.

Session Type

The customer-side technology applied. Data type: String. Data length: 100 characters.

Status

The final status at the time of session end. Data type: String. Data length: 64 characters.

[Name]

The name of this column is derived from the following setting: Global Settings > Custom Fields > Name for name field. The actual reported value is entered by a customer or technician during session generation. By default this is the name of the customer. Data type: String. Data length: 128 characters.

[Custom Fields]

The names of these columns are derived from the following settings: Global Settings > Custom Fields > Name for custom field. Data type: String. Data length: 64 characters.

Customer IP

The customer's IP address. Data type: String. Data length: 15 characters.

Private Session Technician Name

For Private Sessions, the name of the technician who initiated the failed session. Data type: String. Data length: 128 characters.

Channel

For Channel Sessions, the name of the incoming channel. Data type: String. Data length: 64 characters.

Technician Email

The technician's email address as recorded in the Email field on the Organization tab. Data type: String. Data length: 128 characters.

Technician Group ID

An automatically generated, unique identification number of the Technician Group to which the technician belonged at the time of generating the report. Data type: Integer. Data length: unspecified.

Technician Group

The name of the Technician Group to which the technician belonged at the time of generating the report. Data type: String. Data length: 128 characters.