This report returns the results of individual customer surveys submitted in response to sessions conducted by members of the selected unit during the selected period.

Each row represents one submitted survey.

Source

The name of each channel or Technician Group for which a Customer Survey has been activated on the Settings tab > Customer Survey section. The value Technicians is returned when a global survey is assigned to all technicians in an organization. Data type: String.Data length: 128 characters.

Session ID

An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.

Date

The date and time when the technician ended the session. Data type: DateTime. Data length: unspecified.

[Name]

The name of this column is derived from the following setting: Global Settings > Custom Fields > Name for name field. The actual reported value is entered by a customer or technician during session generation. By default this is the name of the customer. Data type: String.Data length: 128 characters.

[Survey Columns]

These variable columns will show responses to the survey questions defined on the Settings tab in the Customer Survey section.

Open answers

If open answers is selected under Settings > Customer Survey > Edit, the column displays the verbatim answer submitted by the customer.

Drop-down

If drop-down is selected under Settings > Customer Survey > Edit, the column displays the numeric value corresponding to the configured predefined reply. (For example, 1 corresponds to the first predefined answer from the drop-down list, while 2 corresponds to the second one, and so on.)

Data type: String. Data length: 128 characters.

Technician Name

The technician's name as recorded in the Name field on the Organization tab. Data type: String.Data length: 128 characters.

Technician ID

An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.

Technician Email

The email address of the technician. For approved technicians, the email is recorded in the Email field on the Organization tab. For unlisted technicians, the email is recorded during the invitation process. Data type: String. Data length: 128 characters.