This report returns the cumulative results of customer surveys submitted in response to sessions conducted by members of the selected unit during the selected period. It also displays whether the closing or the starting technician issued the customer survey.

Each row represents an organizational unit.

Source

The name of each channel or Technician Group for which a Customer Survey has been activated on the Settings tab > Customer Survey section. The value Technicians is returned when a global survey is assigned to all technicians in an organization. Data type: String.Data length: 128 characters.

Number of Surveys

The total number of surveys received. Data type: Integer. Data length: unspecified.

[Survey Columns]

These variable columns will show the total number of responses to the survey questions defined on the Settings tab in the Customer Survey section. Data type: String. Data length: 128 characters.

Survey issued by closing technician

Displays which technician issued the customer survey:

• Yes – the closing technician issued the survey
• No – the starting technician issued the survey