Connect to your Support Provider using the Calling Card Form
You can connect to your support provider by completing and submitting the form shown on the Calling Card interface.
- If you do not see the Calling Card Form, click the Connection menu on the Calling Card interface and select Connect to Remote Support.
Result: The Calling Card form is displayed on the Calling Card interface.
- Enter all required information.
Result: The Connect button is activated.
- Click the Connect button.
Result: A connection is made to your support provider. The initial status of the session is "Waiting for Technician", which means that your request will soon be picked up (activated) by a technician at your support provider. At this stage, you are not able to communicate with anyone unless you have made contact by telephone or otherwise.
- Wait for the technician to activate the session.
Result: You will be notified that your status is "Connected to Technician".