What happens during a remote support session?
It's helpful to understand the customer's experience during a Calling Card session. "You" in this article refers to the customer receiving support from a technician. Rescue technicians can also use this article to learn more about the customer experience.
Type text into the empty text field at the bottom of the box to chat with the technician. Type in your message, then click the Send button or press Enter on your keyboard to send the message to the technician.
Grant Permission to the Technician
The technician may ask you for permission to use the various diagnostic tools at their disposal, such as Remote Control or File Manager. You can always ask your technician for more details before granting any permissions.
To revoke all previously granted permissions (for example, to end the technician's ability to control your computer or manage your files) click the large red X at the upper-left of the Calling Card interface.
Send a File to the Technician
End a Session
To end a session and close the Calling Card, click the gray X at the upper-right of the Calling Card interface.