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Configure Rescue

    Define a Global Single Sign-On Password

    Define a global single sign-on (SSO) password and obtain your unique company ID from Rescue.

    1. Log in to your Rescue account and open the Administration Center.
    2. Under Global Settings > Single Sign-On, define a global SSO password, and obtain your unique company ID.
    3. Write down both the SSO password and the unique company ID, and save them for later use.
    4. Click Save changes.

    Define a Single Sign-On ID for each technician

    Repeat the following steps for each Rescue technician who is a ServiceNow agent using the integration.

    1. Log in to your Rescue account and open the Administration Center.
    2. Select the technician in the LogMeIn Rescue Administrator Center, under Organization.
    3. On the Technician Configuration screen, enter the technician's email address as their Single Sign-On ID.
      Note: The technician's email and SSO ID need to match the email address field in their ServiceNow user record.
    4. Click Save changes.
    Article last updated: 21 November, 2022