This report returns the chat log from each unique session in which a member of the selected unit participated as a collaborating technician.

Start Time

For the collaborating technician. The exact time when the session entered Active status. Data type: DateTime. Data length: unspecified.

End Time

For the collaborating technician. The exact time when the session entered Active status. Data type: DateTime. Data length: unspecified.

Total Time

The amount of time that the collaborating technician spent in the session. Data type: DateTime. Data length: unspecified.

Session ID

An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.

[Name]

The name of this column is derived from the following setting: Global Settings > Custom Fields > Name for name field. The actual reported value is entered by a customer or technician during session generation. By default this is the name of the customer. Data type: String.Data length: 128 characters.

Technician Name

The technician's name as recorded in the Name field on the Organization tab. Data type: String.Data length: 128 characters.

Technician ID

An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.

Technician Email

The email address of the technician. For approved technicians, the email is recorded in the Email field on the Organization tab. For unlisted technicians, the email is recorded during the invitation process. Data type: String. Data length: 128 characters.

Chat Log

The Collaboration Chat Log contains full details of the collaboration session, including system messages, chat between technicians, and chat between technicians and customer. Click the icon to view the log. Data type: String. Data length: 2048 characters.

9:19 AM Incoming collaboration session from: Technician 19:19 AM Connecting to: [...] 9:19 AM Connected to Applet (RSA 2048 bits, AES256-SHA 256 bits)9:19 AM Switched to P2P9:19 AM «Technician 1»: This is between technicians9:20 AM «Technician 2»: This is between technicians9:20 AM Technician 1: This is between technician and customer9:20 AM Technician 2: This is between technician and customer9:20 AM Customer: This is from the customer to the technicians9:20 AM The Lead Technician ended the session9:20 AM Disconnected (Applet)9:21 AM The technician ended the session.