How to Add an Agent
Administrators can add agents to any Group in the support organization.
- Log in to the Rescue Live Admin Center.
- Click the Properties tab.
- Select the Group to which you want to add an agent.
- Click New user at the bottom of the page.
Result: The New user in [the name of the selected group] page is displayed.
- Fill in the displayed fields, and click Save. Troubleshooting: If adding the user fails, make sure that the parent group to which you want to add the user is enabled in the Rescue Admin Center.