HELP FILE

Can Agents Run a Rescue Live Lens Session on a Mobile Device?

Yes. Rescue Live Lens automatically detects when an agent accesses the Agent Console from a mobile device (including tablets), and offers a touch-responsive layout optimized for mobile experience.

Note: For system requirements, see the related article.

Are the any feature restrictions?
The following features are not available for agents accessing the Agent Console from a mobile device:
  • Smart sketch
  • Highlighter
  • Add text
  • Numbered arrows