BoldChat is LogMeIn Rescue-ready right out of the box. All an operator needs to do is authenticate himself with his LogMeIn Rescue credentials.

1. In BoldChat, the operator clicks BoldChat > LogMeIn Rescue > Authenticate.

   Resultado: A window is displayed asking for the operator's LogMeIn Rescue credentials.

2. The operator submits his LogMeIn Rescue credentials.

   Resultado: The operator can now escalate a BoldChat session into a LogMeIn Rescue session.

1. En BoldChat, el operador hace clic Asistencia activa > Compartir escritorio para iniciar una sesión de uso compartido de escritorio remota.

   Resultado: BoldChat prompts the operator for LogMeIn Rescue credentials.

2. El operador envía credenciales.

   Resultado: In BoldChat, the operator is prompted to choose their preferred LogMeIn Rescue user interface.

3. The agent selects a LogMeIn Rescue user interface method:
   • Consola de técnico
   • Aplicación de escritorio TC

   Resultado: In LogMeIn Rescue Technician Console, a private session is created in Waiting status.

4. In the Technician Console, the operator sends the visitor a prompt to download the LogMeIn Rescue applet by clicking Prompt for Download in the Chat-Only Mode window.

   Resultado: En la ventana de BoldChat, se le pedirá que descargue el applet de Rescue para permitir el proceso de sesión remota.

5. El usuario ejecuta el applet.

   Resultado: Se inicia el applet de control remoto. Se iniciará el control remoto.