BoldChat is LogMeIn Rescue-ready right out of the box. All an operator needs to do is authenticate himself with his LogMeIn Rescue credentials.

1. In BoldChat, the operator clicks BoldChat > LogMeIn Rescue > Authenticate.

   Result: A window is displayed asking for the operator's LogMeIn Rescue credentials.

2. The operator submits his LogMeIn Rescue credentials.

   Result: The operator can now escalate a BoldChat session into a LogMeIn Rescue session.

1. In BoldChat, the operator clicks Active Assist > Desktop Share to initiate a remote desktop sharing session.

   Result: BoldChat prompts the operator for LogMeIn Rescue credentials.

2. The operator submits credentials.

   Result: In BoldChat, the operator is prompted to choose their preferred LogMeIn Rescue user interface.

3. The agent selects a LogMeIn Rescue user interface method:
   • Web-based TC
   • TC Desktop App

   Result: In LogMeIn Rescue Technician Console, a private session is created in Waiting status.

4. In the Technician Console, the operator sends the visitor a prompt to download the LogMeIn Rescue applet by clicking Prompt for Download in the Chat-Only Mode window.

   Result: In his BoldChat window, the visitor is prompted to download the Rescue applet to allow the remote session process.

5. The visitor runs the applet.

   Result: Remote control applet starts. Remote control starts.