Your Rescue session logs out whenever you log off a different website (i.e. Facebook or Outlook Web) in a separate tab/window in Internet Explorer 8 (IE8).

The issue is due to IE8's session handling. The browser handles all other tabs and windows in a single session.

Option 1

Running Rescue in a separate IE8 session:

1. Open Internet Explorer 8.
2. Click File menu (Alt+F) > New Session. A new window will appear.
3. In this new window, sign into Rescue at https://secure.logmeinrescue.com.

Important: Make sure you only use this new window for your Rescue session. This will keep it separate from other websites that may interfere.

Option 2

Use the Firefox browser available at: www.mozilla.com/firefox