HELP FILE

Why is my Rescue session logging itself out in Internet Explorer 8?

Symptom

Your Rescue session logs out whenever you log off a different website (i.e. Facebook or Outlook Web) in a separate tab/window in Internet Explorer 8 (IE8).

Cause

The issue is due to IE8's session handling. The browser handles all other tabs and windows in a single session.

Action/Workaround

Option 1

Running Rescue in a separate IE8 session:

  1. Open Internet Explorer 8.
  2. Click File menu (Alt+F) > New Session. A new window will appear.
  3. In this new window, sign into Rescue at https://secure.logmeinrescue.com.
Important: Make sure you only use this new window for your Rescue session. This will keep it separate from other websites that may interfere.
Option 2
Use the Firefox browser available at: www.mozilla.com/firefox