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Why can't I See the Menu Buttons on Android?

    This article gives guidance to Rescue technicians.

    In certain situations when a Technician connects to an Android Device and wishes to use remote control, they may notice that the Control buttons - Home, Back and Menu - are missing or too small to use.

    Troubleshooting

    1. In an Active remote control session, select the View Settings icon next to Fullscreen, and select Color Quality.
    2. Switch amongst the Color Quality settings until the Control buttons appear.
      Note: It is not necessary to start a new session after making these changes.

    If the steps above do not resolve the issue, contact GoTo support for further assistance.

    Article last updated: 27 September, 2022