Why can't I See the Menu Buttons on Android?
In certain situations when a Technician connects to an Android Device and wishes to use remote control, they may notice that the Control buttons - Home, Back and Menu - are missing or too small to use.
- In an Active remote control session, select the View Settings icon next to Fullscreen, and select Color Quality.
Switch amongst the Color Quality settings until the Control buttons appear.Note: It is not necessary to start a new session after making these changes.
If the steps above do not resolve the issue, contact GoTo support for further assistance.