Why am I unable to create LogMeIn Rescue+Mobile sessions?
In order to utilize the LogMeIn Rescue+Mobile add-on, you must either sign up for a free trial or purchase a LogMeIn Rescue+Mobile seat.
If you have already created a LogMeIn Rescue+Mobile account, the sessions will not appear in the queue if the technician lacks the appropriate permissions.
To set this: Launch the LogMeIn Rescue Administration Center, select the technician, and ensure that Mobile is checked under Licenses in the Organization tab.
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