HELP FILE

What other domain formats can I use?

    When the login-as-admin fails because the user is not found, you might need to check whether you used the correct format for entering the credentials.

    Cloud Only AzureAD Accounts
    • UPN
    • AzureAD\UPN
    • AzureAD\USERNAME
    • AzureAD\FirstNameLastName
    Hybrid Account (On-Prem AD synced to AzureAD)
    • UPN
    • AzureAD\UPN
    • AzureAD\USERNAME
    • AzureAD\FirstNameLastName
    • DOMAIN\Username
    • MACHINENAME\Username
    Note: The AzureAD part before the slash, will allow our system to locate the Admin user within Azure to elevate the session.
    Article last updated: 21 November, 2022