Non-enterprise users may be presented with the following error when using 123rescue.com for pin entry:

This site only supports Pin codes generated for enterprise companies

Why am I seeing this error?

123rescue.com is reserved for Rescue accounts that have the Enterprise domain enabled.

This only started happening recently - why the change?

123rescue.com was always intended for our Enterprise customers, however we were made aware that non-enterprise users were able to successfully submit pin codes on this site. On 9/24/2020 we released a fix to correct this issue.

What other sites can I use to establish support sessions?

Our standard pin entry sites remain available for non-enterprise accounts:

• logmein123.com
• support.me

Note: Alternatively you can host the pin entry form on your own domain by following these instructions

What are the benefits of an Enterprise account?

An Enterprise account provides a fully separate domain from the standard Rescue domain that is enabled by GoTo on a per account basis. When enabled, the Enterprise Domain allows organizations to block traffic from all 'public' Rescue domains and related sub-domains at your firewall, allowing only the Rescue Enterprise domain traffic to pass.

How can I become an Enterprise account?

To be considered an Enterprise account, customers must meet a certain financial threshold, be assigned a Success Representative and be vetted as a valid business. If you would like to enable the enterprise specific domain, contact your Success Representative.

I don't qualify for the Enterprise domain, but need it enabled for another reason crucial to my business - what can I do?

GoTo will review request to be considered for the Enterprise domain on a case by case basis. Contact GoTo support for further information.