HELP FILE

What does Error 10054 mean?

    Error 10054 may be the result of incorrect system, firewall or router configuration.

    Symptom

    Connection is lost and you receive a Windows Socket Error 10054.

    Cause

    Error 10054 occurs when the connection is reset by the peer application, usually due to an incorrect firewall configuration. Find more information about this error on Microsoft Development Center.

    Solution 1: Verify that domains are allowlisted in your firewall/router configuration

    Domain Description
    *.logmein.com Main site
    *.logmeinRescue.com Powers the Rescue service
    *.logmein-enterprise.com Powers account-specific features (not required on normal accounts)
    *.logme.in Common Login Service allowing login to , and join.me
    *.hamachi.cc Powers the Hamachi service
    *.internapcdn.net Powers updates to multiple GoTo products
    *.logmein123.com Site to connect to a technician
    *.123Rescue.com Site to connect to a Rescue technician
    *.support.me Site to connect to a Rescue technician
    *.join.me Conferencing and screen sharing service by GoTo

    Solution 2: Is the computer behind a Sonic Firewall or another type of firewall? Your Intrusion Detection may be blocking the application.

    1. Temporarily disable any features related to Intrusion Detection.
    2. Try connecting again to test whether Intrusion Detection is interfering with the host service.
    3. If the problem persists, continue to Solution 3.

    Solution 3: Disable peer-to-peer functionality in the application

    On certain systems the issue occurs when the application is connected via a peer-to-peer connection. To disable this functionality, you must edit a registry key.

    Note: Only attempt this if you are comfortable modifying the Windows registry. Changes may cause system instability or even prevent Windows from starting. Contact GoTo Support if you need assistance.
    1. Go to Start Menu > Run.
    2. Type regedit and press Enter.
    3. Navigate to the following folder: HKEY_LOCAL_MACHINE\SOFTWARE\LOGMEIN\V5\Net\NATUDP
    4. Change the DisableEx (REG_DWORD) key from 0 to 1.
    5. Close the Registry Editor.
    6. Go to Start Menu > Run.
    7. Type services.msc and press Enter.
    8. Locate the host service.
    9. Click Restart.
    10. Reconnect via the host and check if you still get disconnected.

    If the problem still persists, contact GoTo support.