This article lists the explanation of time fileds in session reports.

• Connecting Time: the period between the customer clicking "Connect to Technician" and the customer applet connecting to the LogMeIn Rescue gateway.
• Waiting Time: the period between the customer applet connecting to the LogMeIn Rescue gateway and the technician starting the session.
• Total Time: the period between when the technician starts and ends a session.
• Active Time: the amount of time the target computer is either ready to be or being supported.
• Work Time: the amount of time the technician actively controls the LogMeIn Rescue Technician Console, within a specific session.
• Hold Time: the amount of time a session is put on hold by the technician.
• Time in Transfer: the amount of time the session spends being transferred between technicians.
• Rebooting Time: the amount of time the target computer is in the process of rebooting.
• Reconnecting Time: the amount of time a session spends trying to reconnect, in the event of an unplanned disconnect.