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Using the Queue tabs to Locate Sessions

This article gives guidance to Rescue technicians.

Use the Queue tabs to locate accessible sessions.

Select a queue to change the sessions displayed in the Session List.

Select the All queue to show all sessions from all queues.
Private Queue
Select the Private Queue to show Private Sessions of any status.
Channel Queue
Select the Channel Queue to show Channel Sessions of any status.
Active Sessions
Select the Active Sessions queue to show only sessions with Active status.
Administrators can select the Monitored queue to show technicians being monitored. This tab is not visible to technicians.
Article last updated: 27 September, 2022