Use the Queue tabs to locate accessible sessions.

Select a queue to change the sessions displayed in the Session List.

All

Select the All queue to show all sessions from all queues.

Private Queue

Select the Private Queue to show Private Sessions of any status.

Channel Queue

Select the Channel Queue to show Channel Sessions of any status.

Active Sessions

Select the Active Sessions queue to show only sessions with Active status.

Monitored

Administrators can select the Monitored queue to show technicians being monitored. This tab is not visible to technicians.