HELP FILE

Using the Queue tabs to Locate Sessions

    This article gives guidance to Rescue technicians.

    Use the Queue tabs to locate accessible sessions.

    Select a queue to change the sessions displayed in the Session List.

    All
    Select the All queue to show all sessions from all queues.
    Private Queue
    Select the Private Queue to show Private Sessions of any status.
    Channel Queue
    Select the Channel Queue to show Channel Sessions of any status.
    Active Sessions
    Select the Active Sessions queue to show only sessions with Active status.
    Monitored
    Administrators can select the Monitored queue to show technicians being monitored. This tab is not visible to technicians.