The Rescue Technician Console is the interface used by support technicians to provide remote support to customers.

1. On a ticket page, enter your Rescue credentials into the app.

   Result: The app saves your credentials for the current session.

2. To open the Technician Console from a Zendesk ticket, select Open the Technician Console in the app.

When corresponding with a customer about an issue through a ticket or over the phone, you may want to start a remote session to troubleshoot the problem. The remote session must be started by the customer using a link and a PIN code.

1. Click Get a PIN code in the Rescue app on the Zendesk ticket.
   Note: To receive GoTo session data back on a Zendesk ticket, the PIN code must be created using the LogMeIn Rescue app in Zendesk.
2. Click the generated PIN code to create a ticket comment that contains both the PIN code and a link for the customer to launch the remote session.
3. Submit the ticket to email the information to the customer.

During a remote session started from a Zendesk ticket, the technician can see in the Technicial Console the name of the person, who requested the session.

When you end a remote session initiated from a Zendesk ticket, Rescue posts data about the session to the ticket. You can confirm that the information was posted by reviewing the event log in the Technician Console.