HELP FILE

Upgrading from a Previous Version of the Rescue-Salesforce Integration

    Are you upgrading from a Rescue-Salesforce integration installed prior to December 2009? If so, you must uninstall the previous installation and then import the data from the uninstalled package back to the newly installed version.

    By importing the data you ensure that all Activity History data stored in custom fields (pickup time, closing time, tech name, etc.) remains associated with past Rescue sessions.

    Important: If you do not download the data as instructed, all data stored in custom fields will be lost.
    1. In Salesforce, click your account name and then Setup at the top of the page.
    2. In the left navigation menu of Salesforce, go to Installed Packages > Uninstall (next to the Rescue package) to uninstall your existing LogMeIn Rescue Integration package.
    3. Under Data from Uninstalled Packages, click Download to download the .csv data file containing your custom field data.
    4. Open the .csv file and confirm that the parent Id field is in cell A1.
    5. Install the new Rescue Integration package. See Task 1: Install the Rescue Integration Package.
    6. Download the Apex Data Loader from Administration Setup > Data Management > Data Loader.
    7. Run the ApexDataLoader installer and select Update.
    8. Log in to your Salesforce account.

      Tip: If you cannot log in, you may have to set your router's IP as a trusted IP address in Administration Setup > Security Controls > Network Access.

    9. Select Show all Salesforce objects and choose Task (Task), and click Browse to locate the .csv file containing the data from your original Rescue integration.
    10. Map the custom fields and click Next.
    11. Select a directory for the output files of your upgrade process and click Finish.
    Results: Your data should be uploaded. All Activity History data stored in custom fields remains associated with past Rescue sessions.
    Article last updated: 27 September, 2022