The Customer Experience: Rescue Applet

This article gives guidance to Rescue technicians.

It's helpful to understand the customer's experience during a Rescue session. The customer is asked to install this small executable file to his computer when a technician initiates a normal session.

Rescue Customer Applet
Figure 1. Standard Rescue Applet interface

Customer capabilities using the Applet:

  • Chat with the technician(s)
  • View a detailed session log
  • Allow or deny the technician the right to perform certain actions
  • Send individual files to a technician
  • Change the display font size
  • Revoke permissions, such as remote control or file management, from the technician by clicking the large X in the upper-left corner
  • End a session by clicking the small X in the upper-right corner

Note: The Applet automatically removes itself at session conclusion.