HELP FILE

The Customer Experience: Mobile Applet

    This article gives guidance to Rescue technicians.

    What can a customer using a smartphone do during a session?

    • Chat
    • View a detailed session log
    • Allow or deny the technician the right to perform certain actions
    • Send individual files to a technician
    • Cancel a file transfer
    • End Remote Control
    • End Display Sharing
    • Pause Display Sharing (on Android and BlackBerry)
    • Pause Display Viewing (on Android and BlackBerry)
    • End a session
    Note: An iPhone user can chat and allow or deny an email configuration file sent by the technician during an Instant Chat session.