Supporting iOS devices from the WebConsole
This article gives guidance to Rescue technicians.
This section summarizes how LogMeIn Rescue+Mobile can be used to support iOS devices (iPhone, iPad) from the WebConsole.
Remember: The actual set of features available to a technician is set at the group level in the Administrator Center.
LogMeIn Rescue+Mobile App for iOS
For a full-featured experience, the customer's device should be running the LogMeIn Rescue+Mobile app for iOS, which the customer must download from the App Store.
When the customer has the LogMeIn Rescue app for iOS, LogMeIn Rescue+Mobile technicians can push configuration settings and view system info. Otherwise, the session can be run in Safari using Instant Chat, which only allows the technician to push configuration settings.Connection Methods
- PIN Code
iOS Support Session Types
At the start of every support session (upon entering the PIN code), the customer can start Broadcast type of sessions only. The session type chosen determines the features and functionalities available during the session.
Features and Tools Available from the System Info Tab
- Dashboard
-
The Dashboard tab provides access to the following information:
- System information (OS, Device model, device screen)
- Memory information
- Mobile network information
- Battery and power consumption information
- Storage information
Features and Tools Available from the Device View Tab
- Launch Display Viewing Session
-
View the
LogMeIn Rescue + Mobile iOS app on the customer's device.
Tip: You can use the Rotate Left/Rotate Right buttons (under Device view, or on the Session Toolbar in case of the Customer Display tab) to switch between landscape and portrait modes.
Article last updated: 19 September, 2024