HELP FILE

Standard Instant Chat via PIN Entry Form

Articles related to customization are written for a technical audience who have experience in web development. Knowledge of HTML, CSS, and JavaScript are required.

Important: To use a custom PIN entry form, you must integrate the code for ‘Custom LogMeIn123.com form’ found in the Administration Center on the Resources tab.

You have two options to use the standard Instant Chat with a PIN entry form.

Option 1

The customer goes to www.LogMeIn123.com and enters the technician-generated PIN in the appropriate field.

Figure 1. Standard PIN Entry Form

Option 2

The customer enters the PIN in a field built into your website using the ‘Code for Custom LogMeIn123 form’.

Figure 2. Integrated PIN Entry Form

To enable the customer to see the Instant Chat interface in a standard browser window, set the Customer Applet to Use Instant Chat in the Administration Center on the Settings tab. Otherwise, the Customer Applet is executed.

Figure 3. Standard Instant Chat interface
Administration Center Settings (per Technician Group)
Settings tab > Customer Applet section > Running Mode option > Use Instant Chat.