HELP FILE

Standard Instant Chat via Channel Form

Important: You must integrate a channel form into your site using the code for "Custom Live Support Forms" found in the Administration Center on the Channels tab.

With an integrated channel form, the customer can click a link to start a chat session with a technician.

Figure 1. Integrated Channel Form

To enable the customer to see the standard Instant Chat interface in his default browser, set the Customer Applet flag to Use Instant Chat in the Administration Center on the Settings tab. Otherwise, the Customer Applet is executed.

Figure 2. Standard Instant Chat interface
Administration Center Settings (per Channel)
Settings tab > Customer Applet section > Running Mode option > Use Instant Chat.