Standard Instant Chat via Channel Form
With an integrated channel form, the customer can click a link to start a chat session with a technician.
Figure 1. Integrated Channel Form
To enable the customer to see the standard Instant Chat interface in his default browser, set the Customer Applet flag to Use Instant Chat in the Administration Center on the Settings tab. Otherwise, the Customer Applet is executed.
Figure 2. Standard Instant Chat interface
- Administration Center Settings (per Channel)