Session status changes during technician monitoring

This article gives guidance to Rescue technicians.

The following table describes how a session changes its status while a technician is monitoring another technician.

Start status	End status	Action to take
Connecting	Waiting	Technician A clicks Monitoring technician and selects Technician B. Technician A clicks OK. The session is only in Waiting status for a brief moment.
Waiting	Active	Technician A clicks Monitoring technician and selects Technician B. Technician A clicks OK.
Active	Closed	Technician A clicks Monitoring technician and selects Technician B. Technician A clicks OK. Technician B logs out or closes his Technician Console.
Active	Removed from TC queue	Technician A clicks Monitoring technician and selects Technician B. Technician A clicks OK. Technician A clicks End session.
Closed	Removed from TC queue	Technician A clicks End session while monitoring Technician B.

Article last updated: 27 September, 2022

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