Session status changes during technician monitoring
This article gives guidance to Rescue technicians.
The following table describes how a session changes its status while a technician is monitoring another technician.
|Start status||End status||Action to take|
The session is only in Waiting status for a brief moment.
|Active||Removed from TC queue||
|Closed||Removed from TC queue||Technician A clicks End session while monitoring Technician B.|