Security and Reporting for External Technician Collaboration - Rescue Support

Security and Reporting for External Technician Collaboration

This article gives guidance to Rescue Administrators.

Follow these guidelines for maximum control and accountability when using external technician collaboration.

Goal	Setting or Location in Administration Center
Only allow technicians to invite from an approved list	Select a Technician Group and go to Organization tab > Permissions > Invite external technicians > only approved.
Prevent external technicians from using specific features	Select an External Technician Group and go to Organization tab > Permissions > clear permissions. Any permission that is cleared will not be available to the lead technician to grant to the external technician.
Only allow technicians to send invitations via email sent through LogMeIn Rescue servers	Select a Technician Group and go to Settings tab > Connection method for external technician invitations > Email > Allow email via LogMeIn Rescue servers. Clear all other options.
Check reports for any External Technician Group or individual external technician	Select an External technician group or External technician and go to Reports > Chatlog or Session.
Check reports for any Technician Group or individual technician	Select a Technician Group or technician and go to Reports > External Technician Chatlog.

Article last updated: 27 September, 2022