Security and Reporting for External Technician Collaboration
Follow these guidelines for maximum control and accountability when using external technician collaboration.
|Goal||Setting or Location in Administration Center|
|Only allow technicians to invite from an approved list||Select a Technician Group and go to.|
|Prevent external technicians from using specific features||Select an External Technician Group and go to. Any permission that is cleared will not be available to the lead technician to grant to the external technician.|
|Only allow technicians to send invitations via email sent through Rescue servers||Select a Technician Group and go toClear all other options.|
|Check reports for any External Technician Group or individual external technician||Select an External technician group or External technician and go to.|
|Check reports for any Technician Group or individual technician||Select a Technician Group or technician and go to.|