HELP FILE

Relationship between ic_control Classes and Language Nodes

All reference numbers correspond to the InstantChat.css classes and styles.InstantChat.css Classes and Styles.

Table 1. Relationship between ic_control Classes and Language Nodes - Table 1
  Class names for control messages Displays in Chat-only Mode Displays in Applet Mode What happens if the client shows the control message Which hash table item will be displayed in the ChatLog
89 ic_control_ chatline_ CLIENT_ CONNECTING YES YES The client is trying to connect to a specific web server. "CONNECTING_TO_RESCUE"
90 ic_control_ chatline_ CLIENT_ CONNECTED YES YES The client is connected to the specific web server. "CONNECTED_TO_RESCUE"
91 ic_control_ chatline_ CLIENT_END YES YES The customer has ended the session. "ENDED_THE_SESSION"
92 ic_control_ chatline_ CLIENT_ DISCONNECTED YES YES The client has lost the connection with the web server. "CONNECTION_BROKEN"
93 ic_control_ chatline_ CLIENT_ CANNOTSTART YES NO Cannot start the session because of an error. See also How to Use Hosted Error Handling. "NOTECHAVAILABLE", "NOTECHWORKING", "INVALID_PARAMETERS", "SESSIONALREADYSTARTED", "UCONNECTIONERROR", "ERRNOSUCHSSESSION", "ERRNOSUCHENTRY", "ERRCODEDOESNOTEXIST", "ERRCODEEXPIRED", "ERRNOTEXPIRED", "ERRMISSINGTECHLICENSE"
94 ic_control_ chatline_ CLIENT_ TIMEOUT Not in use Not in use   "WAITING_TIMED_OUT"
95 ic_control_ chatline_ CLIENT_ REQUEST SENTFILE NO YES A request is sent to the Applet to open the Browse dialog box. "REQUESTSENT"
96 ic_control_ chatline_ CLIENT_ REQUEST SENTCAN CELFILE NO YES A request is sent to the Applet to stop sending a file. "REQUESTSENT"
97 ic_control_ chatline_TC_ CONNECTED YES YES A connection is established with a specific Technician Console.

Lead Technician: "SESSION_ESTABILISHED"

Collaborating Technician: No Change

The technician is typing.

The TYPING control message is not listed since it only changes the status icon and text.

Note: The TYPING control message is not listed since it only changes the status icon and text.
No Change
98 ic_control_ chatline_TC_ HOLD YES YES The technician put the session on hold. "PUT_ON_HOLD"
99 ic_control_ chatline_TC_ TRANSFER YES YES The technician is transferring the session to another technician or channel. "TRANSFERING_SESSION"
100 ic_control_ chatline_TC_ END YES YES The technician has ended the session. "ENDED_SESSION"
101 ic_control_ chatline_TC_ EXIT YES YES The technician is away. E.g.: Close Technician Console "STOPPED_SERVICING"
102 ic_control_ chatline_TC_ DISCON NECTED YES YES The technician Console has lost the connection with the web server so the client cannot communicate with the technician.

Lead Technician: "CONNECTION_BROKEN"

Collaborating Technician: No Change

103 ic_control_ chatline_TC_ START_ APPLET NO, except on iPhone YES A link to start applet download or iPhone configuration file download.

On iPhone: "IPHONE_CONFIG_EMAIL"

Other platforms in Applet mode: "APPLET_DOWNLOAD1", "APPLET_DOWNLOAD2"

104 ic_control_ chatline_TC_ SHOWSUR VEY YES YES The technician sent a customer survey link. "SURVEY_DOWNLOAD1", "SURVEY_DOWNLOAD2"
105 ic_control_ chatline_TC_ URLPUSH YES YES The technician sent a pre-defined link. "URLPUSH"
Table 2. Relationship between ic_control Classes and Language Nodes - Table 2
  Parameters ($X) of the hash table item in the ChatLog Which class will be displayed as status icon Which hash table item will be displayed in the ic_statustext element First parameter ($1) of the hash table item in the ic_statustext element
89 NOTHING .ic_statusicon_waiting "CONNECTING" NOTHING
90 NOTHING .ic_statusicon_waiting "WAITING_FOR_TECH" NOTHING
91 NOTHING .ic_statusicon_disconnect "DISCONNECTED" NOTHING
92 NOTHING .ic_statusicon_waiting "CONNECTION_LOST" NOTHING
93 NOTHING .ic_statusicon_disconnect "DISCONNECTED" NOTHING
94 NOTHING .ic_statusicon_disconnect "DISCONNECTED" NOTHING
95 NOTHING No Change No Change NOTHING
96 NOTHING No Change No Change NOTHING
97

Lead Technician: Technician Name

Collaborating Technician: NOTHING

Lead Technician: .ic_statusicon_chat

Collaborating Technician: No Change

Lead Technician: "CHATTING_WITH"

Collaborating Technician: No Change

Lead Technician: Technician Name

Collaborating Technician: NOTHING

NOTHING .ic_statusicon_typing "TYPING" Technician Name
98 Technician Name

Lead Technician: .ic_statusicon_hold

Collaborating Technician: No Change

Lead Technician: "PUT_YOU_ON_HOLD"

Collaborating Technician: No Change

Lead Technician: Technician Name

Collaborating Technician: NOTHING

99 NOTHING

Lead Technician: .ic_statusicon_transfer

Collaborating Technician: No Change

Lead Technician: "TRANSFER_TO_ANOTHER"

Collaborating Technician: No Change

Lead Technician: Technician Name

Collaborating Technician: NOTHING

100 Technician Name

Lead Technician: .ic_statusicon_disconnect

Collaborating Technician: No Change

Lead Technician: "DISCONNECTED"

Collaborating Technician: No Change

NOTHING
101 Technician Name

Lead Technician: .ic_statusicon_waiting

Collaborating Technician: No Change

Lead Technician: "WAITING_FOR_TECH"

Collaborating Technician: No Change

NOTHING
102 NOTHING

Lead Technician: .ic_statusicon_waiting

Collaborating Technician: No Change

Lead Technician: "WAITING_FOR_TECH"

Collaborating Technician: No Change

NOTHING
103 On iPhone: Technician Name, start tag of link, end tag of link

Other platforms in Applet mode: Technician Name

No Change No Change NOTHING
104 Technician Name No Change No Change NOTHING
105 Technician Name, URL No Change No Change NOTHING