Relationship between ic_control Classes and Language Nodes
All reference numbers correspond to the InstantChat.css classes and styles.InstantChat.css Classes and Styles.
| # | Class names for control messages | Displays in Chat-only Mode | Displays in Applet Mode | What happens if the client shows the control message | Which hash table item will be displayed in the ChatLog |
|---|---|---|---|---|---|
| 89 | ic_control_ chatline_ CLIENT_ CONNECTING | YES | YES | The client is trying to connect to a specific web server. | "CONNECTING_TO_Rescue" |
| 90 | ic_control_ chatline_ CLIENT_ CONNECTED | YES | YES | The client is connected to the specific web server. | "CONNECTED_TO_Rescue" |
| 91 | ic_control_ chatline_ CLIENT_END | YES | YES | The customer has ended the session. | "ENDED_THE_SESSION" |
| 92 | ic_control_ chatline_ CLIENT_ DISCONNECTED | YES | YES | The client has lost the connection with the web server. | "CONNECTION_BROKEN" |
| 93 | ic_control_ chatline_ CLIENT_ CANNOTSTART | YES | NO | Cannot start the session because of an error. See also How to Use Hosted Error Handling. | "NOTECHAVAILABLE", "NOTECHWORKING", "INVALID_PARAMETERS", "SESSIONALREADYSTARTED", "UCONNECTIONERROR", "ERRNOSUCHSSESSION", "ERRNOSUCHENTRY", "ERRCODEDOESNOTEXIST", "ERRCODEEXPIRED", "ERRNOTEXPIRED", "ERRMISSINGTECHLICENSE" |
| 94 | ic_control_ chatline_ CLIENT_ TIMEOUT | Not in use | Not in use | "WAITING_TIMED_OUT" | |
| 95 | ic_control_ chatline_ CLIENT_ REQUEST SENTFILE | NO | YES | A request is sent to the Applet to open the Browse dialog box. | "REQUESTSENT" |
| 96 | ic_control_ chatline_ CLIENT_ REQUEST SENTCAN CELFILE | NO | YES | A request is sent to the Applet to stop sending a file. | "REQUESTSENT" |
| 97 | ic_control_ chatline_TC_ CONNECTED | YES | YES | A connection is established with a specific Technician Console. | Lead Technician: "SESSION_ESTABILISHED" Collaborating Technician: No Change |
| The technician is typing. The TYPING control message is not listed since it only changes the status icon and text.
Note: The TYPING control message is not listed since it only changes the status icon and text.
|
No Change | ||||
| 98 | ic_control_ chatline_TC_ HOLD | YES | YES | The technician put the session on hold. | "PUT_ON_HOLD" |
| 99 | ic_control_ chatline_TC_ TRANSFER | YES | YES | The technician is transferring the session to another technician or channel. | "TRANSFERING_SESSION" |
| 100 | ic_control_ chatline_TC_ END | YES | YES | The technician has ended the session. | "ENDED_SESSION" |
| 101 | ic_control_ chatline_TC_ EXIT | YES | YES | The technician is away. E.g.: Close Technician Console | "STOPPED_SERVICING" |
| 102 | ic_control_ chatline_TC_ DISCON NECTED | YES | YES | The technician Console has lost the connection with the web server so the client cannot communicate with the technician. | Lead Technician: "CONNECTION_BROKEN" Collaborating Technician: No Change |
| 103 | ic_control_ chatline_TC_ START_ APPLET | NO, except on iPhone | YES | A link to start applet download or iPhone configuration file download. | On iPhone: "IPHONE_CONFIG_EMAIL" Other platforms in Applet mode: "APPLET_DOWNLOAD1", "APPLET_DOWNLOAD2" |
| 104 | ic_control_ chatline_TC_ SHOWSUR VEY | YES | YES | The technician sent a customer survey link. | "SURVEY_DOWNLOAD1", "SURVEY_DOWNLOAD2" |
| 105 | ic_control_ chatline_TC_ URLPUSH | YES | YES | The technician sent a pre-defined link. | "URLPUSH" |
| # | Parameters ($X) of the hash table item in the ChatLog | Which class will be displayed as status icon | Which hash table item will be displayed in the ic_statustext element | First parameter ($1) of the hash table item in the ic_statustext element |
|---|---|---|---|---|
| 89 | NOTHING | .ic_statusicon_waiting | "CONNECTING" | NOTHING |
| 90 | NOTHING | .ic_statusicon_waiting | "WAITING_FOR_TECH" | NOTHING |
| 91 | NOTHING | .ic_statusicon_disconnect | "DISCONNECTED" | NOTHING |
| 92 | NOTHING | .ic_statusicon_waiting | "CONNECTION_LOST" | NOTHING |
| 93 | NOTHING | .ic_statusicon_disconnect | "DISCONNECTED" | NOTHING |
| 94 | NOTHING | .ic_statusicon_disconnect | "DISCONNECTED" | NOTHING |
| 95 | NOTHING | No Change | No Change | NOTHING |
| 96 | NOTHING | No Change | No Change | NOTHING |
| 97 | Lead Technician: Technician Name Collaborating Technician: NOTHING |
Lead Technician: .ic_statusicon_chat Collaborating Technician: No Change |
Lead Technician: "CHATTING_WITH" Collaborating Technician: No Change |
Lead Technician: Technician Name Collaborating Technician: NOTHING |
| NOTHING | .ic_statusicon_typing | "TYPING" | Technician Name | |
| 98 | Technician Name | Lead Technician: .ic_statusicon_hold Collaborating Technician: No Change |
Lead Technician: "PUT_YOU_ON_HOLD" Collaborating Technician: No Change |
Lead Technician: Technician Name Collaborating Technician: NOTHING |
| 99 | NOTHING | Lead Technician: .ic_statusicon_transfer Collaborating Technician: No Change |
Lead Technician: "TRANSFER_TO_ANOTHER" Collaborating Technician: No Change |
Lead Technician: Technician Name Collaborating Technician: NOTHING |
| 100 | Technician Name | Lead Technician: .ic_statusicon_disconnect Collaborating Technician: No Change |
Lead Technician: "DISCONNECTED" Collaborating Technician: No Change |
NOTHING |
| 101 | Technician Name | Lead Technician: .ic_statusicon_waiting Collaborating Technician: No Change |
Lead Technician: "WAITING_FOR_TECH" Collaborating Technician: No Change |
NOTHING |
| 102 | NOTHING | Lead Technician: .ic_statusicon_waiting Collaborating Technician: No Change |
Lead Technician: "WAITING_FOR_TECH" Collaborating Technician: No Change |
NOTHING |
| 103 | On iPhone: Technician Name, start tag of link, end tag of link Other platforms in Applet mode: Technician Name |
No Change | No Change | NOTHING |
| 104 | Technician Name | No Change | No Change | NOTHING |
| 105 | Technician Name, URL | No Change | No Change | NOTHING |