Use the Device Configuration tab to change settings on the customer's mobile device.

1. On the Technician Console, select the Device Configuration tab.

   Result: The available settings are displayed.

2. Choose from the available settings.

   Platform	Available Tabs
   Android	Wi-Fi settings APN settings
   iOS Note: This feature is only available on iOS when using the Chat session type. For information, see Supporting iOS Devices.	Email settings Exchange ActiveSync settings Access Point settings Passcode settings Restrictions settings Web Clips settings Wi-Fi settings

3. Click Request Settings to view the settings available on the customer's device.
   Important: Wi-Fi must be enabled.

   Result: The settings are displayed.

4. Click Push Settings.
   Remember: Wi-Fi must be enabled.

   Result: For most operating systems, the settings are applied on the customer's device immediately after being pushed.

   Important: Customer's on iOS may be prompted to install a Profile.