Managing Files on a Mobile Device
This article gives guidance to Rescue technicians.
Use the File Manager to easily and securely transfer files between your computer and the customer's device.
Before you begin:
Supported platforms:
- Android
- Not available for iOS
Other requirements:
- The agent's Technician Group must have permission to launch File Manager.
- The session must be Active.
What to do next:
Note: You can move and delete files with the File Manager from the device's SD card, but not from its memory. From the device's memory, you can only copy files to your local drive.
Article last updated: 27 September, 2022
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