LogMeIn Rescue web services
The LogMeIn Rescue Autotask integration uses web services to generate a PIN code and to insert post-session data to Autotask.
LogMeIn Rescue atinsert.aspx web service
This service calls the Autotask API to insert the LogMeIn Rescue Session Data into a ticket in Autotask.
|LogMeIn Rescue Session ID
|LogMeIn Rescue Session Tech ID
|LogMeIn Rescue Session Tech Name
|LogMeIn Rescue Session Single Sign on ID
|LogMeIn Rescue SessionTech Description
|LogMeIn Rescue Session Status
|Customer Information (Account Name, Rep Name, etc…)
|LogMeIn Rescue Session Chat Log
|LogMeIn Rescue Session Waiting Time
|LogMeIn Rescue Session Pickup Time
|LogMeIn Rescue Session Closing Time
|Autotask ticket number, Device ID, Account ID, Integrated Autotask Username, Integrated Autotask Password
The following errors may occur during ticket creation:
- Ticket creation for alert in Autotask failed <Autotask API error message>
- It was not possible to create a ticket in Autotask. The reason for the failure is described in the appended error message.
- Resource <username> not found in Autotask
- The Autotask user account trying to insert the LogMeIn Rescue session into Autotask was not found.
LogMeIn Rescue requestpin.aspx web service
This service is called to request a LogMeIn Rescue PIN code with the defined details.
|LogMeIn Rescue target email for Direct Link.
|The secret authentication code that is used to authenticate the user without logging in to LogMeIn Rescue.
|Autotask ticket number, Device ID, Account ID, Integrated Autotask Username, Integrated Autotask Password.
|Displayed Return Value
|An unspecified error occurred, such as timeout.
|Updating user group properties succeeded.
|Updating user group properties failed because the current user is no longer logged in.
|The specified ID is either not the ID of a user node or does not exist.
|The name is too long or the field is empty.
|The specified status is incorrect or does not exist.
|The defined permission set of the user are either incorrect or empty.