HELP FILE

I'm using OpenDNS, why am I having trouble connecting with LogMeIn products?

You may encounter connectivity issues when using LogMeIn products with OpenDNS. This is due to OpenDNS categorizing LogMeIn domains as a proxy/anonymizer. As a courtesy, we have provided workaround instructions below.

You have two options to resolve the issue.

Option 1.

From the OpenDNS dashboard, go to Settings > Select a Network > Web Content Filtering. Uncheck the web filtering for the Proxy/Anonymizer category.

Option 2.

From the OpenDNS dashboard, manually allowlist our domains. This is done by going to Stats > Choose a network > Blocked Domains, finding LogMeIn/Hamachi related domains, and allowlisting each one of them. We do not recommend this option as you cannot wildcard allowlist entries (*.logmein.com will not work).

Note: LogMeIn support is unable to provide further assistance with this issue. Please visit http://www.opendns.com/ for more information configuring OpenDNS.