HELP FILE

How to View Wireless and Network Information for a Mobile Device

    This article gives guidance to Rescue technicians.

    The agent's Technician Group must have permission to view system information.

    The session must be Active.

    Restriction: This feature is available for Android devices only.
    1. On the System Info tab, click Dashboard.

      Result: The system info Dashboard is displayed.

    2. Click Request Information to retrieve data from the customer's device.

      Result: The customer may be prompted to accept or decline your request.

    3. The following view-only information is available, depending on the customer's operating system.

      • Wireless and Network Information
      • Radio Manufacturer
      • Phone number
      • Serial/IMEI number
      • Subscriber number
      • Current operator
      • Network connect type (GSM/CDMA)
      • Signal Strength

    Related Click2Fix Widgets:
    • System Widget
    • Mobile Network Widget