HELP FILE

How to View Wireless and Network Information for a Mobile Device

The agent's Technician Group must have permission to view system information.

The session must be Active.

Restriction: This feature is available for Android devices only.
  1. On the System Info tab, click Dashboard.
    The system info Dashboard is displayed.
  2. Click Request Information to retrieve data from the customer's device.
    The customer may be prompted to accept or decline your request.
  3. The following view-only information is available, depending on the customer's operating system.

    • Wireless and Network Information
    • Radio Manufacturer
    • Phone number
    • Serial/IMEI number
    • Subscriber number
    • Current operator
    • Network connect type (GSM/CDMA)
    • Signal Strength

Related Click2Fix Widgets:
  • System Widget
  • Mobile Network Widget