How to View Wireless and Network Information for a Mobile Device

This article gives guidance to Rescue technicians.

You can learn from this article how to view wireless and network information for a mobile device.

Before you begin:

The agent's Technician Group must have permission to view system information.

The session must be Active.

Restriction: This feature is available for Android devices only.

On the System Info tab, click Dashboard.
Result: The system info Dashboard is displayed.
Click Request Information to retrieve data from the customer's device.
Result: The customer may be prompted to accept or decline your request.
The following view-only information is available, depending on the customer's operating system.
- Wireless and Network Information
- Radio Manufacturer
- Phone number
- Serial/IMEI number
- Subscriber number
- Current operator
- Network connect type (GSM/CDMA)
- Signal Strength

What to do next:

Related Click2Fix Widgets:

Article last updated: 10 July, 2023

You are viewing the latest version of this article.