HELP FILE

How to View Wireless and Network Information for a Mobile Device

This article gives guidance to Rescue technicians.

The agent's Technician Group must have permission to view system information.

The session must be Active.

Restriction: This feature is available for Android devices only.
  1. On the System Info tab, click Dashboard.

    Result: The system info Dashboard is displayed.

  2. Click Request Information to retrieve data from the customer's device.

    Result: The customer may be prompted to accept or decline your request.

  3. The following view-only information is available, depending on the customer's operating system.

    • Wireless and Network Information
    • Radio Manufacturer
    • Phone number
    • Serial/IMEI number
    • Subscriber number
    • Current operator
    • Network connect type (GSM/CDMA)
    • Signal Strength

Related Click2Fix Widgets:

  • System Widget
  • Mobile Network Widget