How to View Wireless and Network Information for a Mobile Device
The agent's Technician Group must have permission to view system information.
The session must be Active.
- On the System Info tab, click Dashboard.
The system info Dashboard is displayed.
- Click Request Information to retrieve data from the customer's device.
The customer may be prompted to accept or decline your request.
- The following view-only information is available, depending on the customer's operating system.
Android BlackBerry Apple iOS Wireless and Network Information Yes Yes No Radio Manufacturer No No No Phone number Yes Yes No Serial/IMEI number Yes Yes No Subscriber number Yes Yes No Current operator Yes Yes No Network connect type (GSM/CDMA) Yes Yes No Signal Strength No Yes No
Related Click2Fix Widgets:
- System Widget
- Mobile Network Widget