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How to View the Top 5 Processes for a Mobile Device

    This article gives guidance to Rescue technicians.

    Before you begin:

    The agent's Technician Group must have permission to view system information.

    The session must be Active.

    1. On the System Info tab, click Dashboard.

      Result: The system info Dashboard is displayed.

    2. Click Request Information to retrieve data from the customer's device.

      Result: The customer may be prompted to accept or decline your request.

    3. The following view-only information is available, depending on the customer's operating system.
      Android Apple iOS
      Top 5 Processes No Yes Chat session type only!
    What to do next:
    Related Click2Fix Widgets:
    • Processes Widget
    Article last updated: 27 September, 2022