HELP FILE

How to View System Processes Running on a Mobile Device

    This article gives guidance to Rescue technicians.

    The agent's Technician Group must have permission to view system information.

    The session must be Active.

    Supported platforms:
    • Android
    • iOS
      Restriction: Chat session type only!
    1. On the System info tab click Processes.
    2. To retrieve data from the customer's device, click Request Process Information.

      Result: The customer may be prompted to accept or decline your request.

    Results: All processes running on the device are displayed.
    Related Click2Fix Widgets:
    • Processes Widget