HELP FILE

How to View System Processes Running on a Mobile Device

This article gives guidance to Rescue technicians.

The agent's Technician Group must have permission to view system information.

The session must be Active.

Supported platforms:
  • Android
  • iOS
    Restriction: Chat session type only!
  1. On the System info tab click Processes.
  2. To retrieve data from the customer's device, click Request Process Information.

    The customer may be prompted to accept or decline your request.

All processes running on the device are displayed.

Related Click2Fix Widgets:

  • Processes Widget