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How to View Storage/Disk Drive Information for a Mobile Device

This article gives guidance to Rescue technicians.

You can learn from this article how to view storage/disk drive information for a mobile device.

Before you begin:

The agent's Technician Group must have permission to view system information.

The session must be Active.

  1. On the System Info tab, click Dashboard.

    Result: The system info Dashboard is displayed.

  2. Click Request Information to retrieve data from the customer's device.

    Result: The customer may be prompted to accept or decline your request.

  3. The following view-only information is available, depending on the customer's operating system.
      Android Apple iOS
    Storage / Disk Drive Yes YesChat session type only!
What to do next:
Related Click2Fix Widgets:
  • System Widget
Article last updated: 10 July, 2023